The Privacy Policy can be found here. If you would like a printed copy please email at tynece@buglactation to request.
Payment, Cancellation, & Travel Policy
Insurance Billing: We are committed to helping families access insurance-covered lactation services whenever possible. We will verify benefits and submit claims to your insurance plan; however, insurance coverage is not guaranteed. Please contact your insurance provider for specific details on your individual plans benefit and to ensure Bug Lactation & Postpartum Care LLC is in network. Benefits vary by plan and insurance verification is an estimate only and does not guarantee payment.
You are responsible for knowing your individual plans benefits as well as any portion of the visit not covered by insurance, including but not limited to:
copayments
coinsurance
deductibles
non-covered services
Card on File: A valid card is required on file. To streamline billing and payments, Bug Lactation & Postpartum Care LLC requires a credit card to be stored securely on file for all clients. This card will be automatically charged for any balances of $100 or less. For any balance greater than $100 you will be automatically enrolled in a payment plan of $50/month.
You will receive an itemized receipt for all charges.
Non-Covered or Denied Claims: If your insurance denies coverage or we are unable to obtain payment, you are responsible for the full cost of services. We will provide documentation to support you in seeking reimbursement directly from your insurance plan.
Payment: Balances to be paid within 15 days of receiving statement unless otherwise arranged beforehand. Accepted forms of payment at time of service include debit card, credit card, HSA/FSA or Zelle.
Self-pay (out-of-network) clients: When scheduling your appointment you will be required to enter a credit card number that will be securely stored. You will be sent a payment link 48 hours prior to your appointment via email or text. If not already paid, payment will be collected at time of service.
I will provide you with a superbill suitable for you to submit to your insurance if you choose. The superbill (which will also serve as a payment receipt) will be coded appropriately to the level of service provided during the visit. By scheduling services, you the patient acknowledge and agree to this payment policy and accept financial responsibility for all charges related to care provided.
Cancellation: If your appointment is cancelled without a 24 hour notice a $50 cancellation fee will be automatically charged to the card on file.
Travel: Home visits are available within a 30-minute drive of 98023. Visits outside of this service area may be accommodated based on availability and will incur a $50 travel fee. If you have any questions or would like to confirm whether your location is within the service area, please contact use by phone, text, or email.
Travel Time/Appointment Window: As a mobile practice, appointment times are scheduled based on travel between patient homes. While every effort is made to arrive at the scheduled appointment time, visit times should be considered approximate. Traffic weather, previous appointments requiring additional care, and other unforeseen circumstances may occasionally affect arrival times.
If an adjustment is needed, you will be notified as soon as possible by text message or phone call with an updated ETA. Thank you for your flexibility, as this allows each family to receive the individualized care and support that they need.
If you have time-sensitive scheduling needs, please let us know in advance so we can do our best to accommodate your request.
Thank you for your understanding and cooperation in helping us maintain the highest quality of care.
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Reach out anytime for support or questions.